Customer Service
Our expert team is here to answer your questions.
Feel free to contact us at 1-800-995-7670, live chat or email us.
Free Shipping
We offer free FedEx shipping on every order. To make your purchasing experience as stress-free as possible. Because most of our designs are custom make, the time will vary depending on the item ordered. All orders are shipped via FedEx, the delivery and the tracking number will be shown in the order confirmation. You will receive an email confirmation once your order ships.
Easy Return
We are proud to offer a free return on all of our regular rings, earrings, pendants, wedding bands and loose gemstone orders and will issue a merchandise credit to any custom design order.
We will provide you a free FedEx return shipping label tp make the return easy
We will Provide you a Limited Lifetime Warranty that applies to your purchase of authentic Charles & Colvard Created Moissanite® Forever OneTMgem(s) that are 4mm in size or larger. The terms of the Limited Lifetime Warranty include a warranty against defects in material and workmanship in the Forever One moissanite gem(s)… Read More
At Venazia, we do everything possible to work with our client’s target budget. We offer a price match guarantee policy to get the best price online or in store.
If you find a piece of jewelry from our inventory priced better somewhere else, bring us the quote in writing or the ad and we will at least match it.
Have peace of mind while shopping.
Money Back Guarantee
Our goal is to make you happy. If for any reason, you are not completely thrilled with your new jewelry and decide to return it, please notify us within 5 business days and we will treat your request. Once we receive and verify the condition of your returned item, we will issue a full refund or exchange.
All documents must accompany the item purchased.
We offer flexible payment options to ensure a stress-free shopping experience as we understand that some of our jewels are a big investment…
Affirm Financing: Pay up to 6 installments with zero interests & no fees when you pay on time. Read More
1 Year Designs Warranty
We offer a 1 year warranty on all of our design. We will provide you an RMA and the address of our repair center. You will receive an email at the reception of your jewelry followed by the result of the inspection.
The warranty cover any loss of melee stones up to 3.0mm and any structural defect will repair or replace the missing stone at no charge. If the damage is due to a normal wear and tare we will provide you a estimate of the repairs to be made and will make it a very competitive price.
