Limited Warranty

The Charles & Colvard® family consists of an exclusive group of fine jewelry and gemstone lovers who have discovered The Most Brilliant Jewel in the World®. As a member of the Charles & Colvard® family, we want you to enjoy, with confidence, your genuine Charles & Colvard Created Moissanite® gemstone and/or jewelry piece. Inside each box, you will find your Charles & Colvard® Certificate of Authenticity and Limited Lifetime Warranty information. We are happy to welcome you to our family!

 

Charles & Colvard® Limited Lifetime Warranty and Certificate of Authenticity – Forever OneTM  Gemstones

 

Charles & Colvard® provides a Limited Lifetime Warranty that applies to your purchase of authentic Charles & Colvard Created Moissanite® Forever OneTMgem(s) that are 4mm in size or larger. The terms of the Limited Lifetime Warranty include a warranty against defects in material and workmanship in the Forever One moissanite gem(s).

 

  • This Limited Lifetime Warranty covers optical properties of the Forever One moissanite stone including brilliance and fire, and the physical integrity of the Forever One moissanite stone including chipping, breaking, scratching, and abrasions. It does not cover damage or defects as a result of abuse, misuse, loss, or theft of your Forever One moissanite gem(s).

 

  • ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECT COVERED BY THIS LIMITED LIFETIME WARRANTY IS THAT, DURING YOUR LIFETIME, CHARLES & COLVARD WILL, AT ITS OPTION, REPAIR THE ITEM(S), OR REPLACE WITH ITEM(S) OF EQUAL OR GREATER QUALITY, WITHOUT CHARGE TO YOU. YOU WILL BE RESPONSIBLE FOR ANY COST OF SHIPMENT OF YOUR GEM(S) TO CHARLES & COLVARD, AND CHARLES & COLVARD WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LOSS DURING SHIPMENT.

 

  • The Limited Lifetime Warranty is effective as of the date of purchase. Receiving any remedy provided herein requires you to have registered your purchase online at warranty.charlesandcolvard.com (or warranty.charlesandcolvard.net.cn for all Asian countries).

 

  • Your Charles & Colvard Created Moissanite gem(s) are subject to the terms as set forth herein. In the unlikely event you have an issue or concern with your gem(s), please contact Charles & Colvard at 1-800-210-GEMS, with a copy of your receipt and warranty card, and a customer service representative will direct you accordingly.

 

  • This Limited Lifetime Warranty applies to the sale of Forever One moissanite gems that are 4mm in size or larger and sold directly to the end-consumer purchaser. This Limited Lifetime Warranty is transferable by the end-consumer purchaser only where the Forever One moissanite gem(s) are gifted to a third-person, provided that the recipient of the gifted Forever One moissanite gem(s) registers the transferred Limited Lifetime Warranty directly with Charles & Colvard and presents to Charles & Colvard the end-consumer’s purchase receipt and a valid government-issued form of personal identification.

 

  • Charles & Colvard does not endorse or approve any third-party alterations or treatments to any Charles & Colvard Created Moissanite. Such processes may be temporary and could lessen the durability and value of the moissanite gem(s). Accordingly, any third-party alterations or treatments will void the Charles & Colvard Created Moissanite Limited Lifetime Warranty that accompanies each Forever One moissanite gemstone purchase.

 

  • Your purchase, including this Limited Lifetime Warranty, is governed by the substantive laws of North Carolina without giving effect to any conflict of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to your purchase or the Limited Lifetime Warranty.

Authentic Charles & Colvard Created Moissanite®

The Forever One moissanite gemstone you have purchased from Charles & Colvard is authentic Charles & Colvard Created Moissanite and is the result of more than twenty years of innovation and refinement.  Skilled technicians carefully select rough blocks of raw moissanite, looking for the lines of pure brilliance hidden inside.  Master gemcutter’s polish and facet each one, patiently drawing out the gem’s full beauty.  Your Forever One moissanite gemstone was manufactured by Charles & Colvard to meet its rigorous specifications, and is held to a higher standard through our Limited Lifetime Warranty’s guarantee that your Forever One moissanite gemstone will retain its fire and brilliance during your lifetime.  Authentic Charles & Colvard Created Moissanite is also environmentally and socially responsible, and leads the way for conflict-free choices in the industry.

 

Authenticity is important to Charles & Colvard.  Your Forever One moissanite gemstone has been laser engraved with information to aid in confirming that your gemstone is authentic Charles & Colvard Created Moissanite.  To enhance your ability to confirm the authenticity of your Charles & Colvard Created Moissanite, Charles & Colvard recommends that you retain your warranty card and purchase receipt, and that you register your moissanite gemstone with Charles & Colvard through its website.

 

Charles & Colvard finished jewelry Charles & Colvard limited lifetime warranty

 

As the sole source worldwide of moissanite, Charles & Colvard provides this Limited Lifetime Warranty of your Charles & Colvard Created Moissanite jewel(s) (“moissanite jewel(s)”) for maintaining its brilliance, subject to the terms set forth below. In the unlikely event the optical property of brilliance alters in a Charles & Colvard Created Moissanite jewel(s), the jewelry, along with the original sales receipt and this warranty card must be returned to Charles & Colvard, Ltd., 170 Southport Drive, Morrisville, NC 27560.

 

In addition to the Limited Lifetime Jewel Warranty, we warrant the mounting for your Charles & Colvard Created Moissanite jewelry against all defects in material and/or workmanship. We will repair or replace your mounting without charge for any defects that are found within 12 months from the date of purchase. Shipping charges may apply. This warranty applies only to the original purchaser and is non-transferable. This warranty does not cover damage as a result of abuse, misuse, loss or theft of your Charles & Colvard Created Moissanite. Charles & Colvard does not endorse or approve any third-party alterations or treatments to Charles & Colvard Created Moissanite jewels. Such processes may be temporary and could lessen the durability and value of Charles & Colvard Created Moissanite jewels. Accordingly, any alterations or treatments void the Charles & Colvard Limited Lifetime Warranty that accompanies each Charles & Colvard Created Moissanite purchase. This warranty gives you specific legal rights and you may have other rights which vary from state to state. This warranty applies in the United States and may vary in other countries. © 2014 Charles & Colvard, Ltd., All Rights Reserved.

 

Gemstone Charles & Colvard limited lifetime warranty

 

As the sole source worldwide of moissanite, Charles & Colvard provides this Limited Lifetime Warranty of your Charles & Colvard Created Moissanite jewel(s) (“moissanite jewel(s)”) for maintaining its brilliance, subject to the terms set forth below. In the unlikely event the optical property of brilliance alters in a Charles & Colvard Created Moissanite jewel(s), the jewelry, along with the original sales receipt and this warranty card must be returned to the retail place of purchase. Please note that jeweler costs to reset any replacement moissanite jewels may apply. If you have any questions, please contact Charles & Colvard at 1-800-210-GEMS and a customer service representative will assist you. This warranty applies only to the original purchaser and is non-transferable. This warranty does not cover damage as a result of abuse, misuse, loss or theft of your Charles & Colvard Created Moissanite. Charles & Colvard does not endorse or approve any third-party alterations or treatments to Charles & Colvard Created Moissanite jewels. Such processes may be temporary and could lessen the durability and value of Charles & Colvard Created Moissanite jewels. Accordingly, any third-party alterations or treatments void the Charles & Colvard Limited Lifetime Warranty that accompanies each Charles & Colvard Created Moissanite purchase. This warranty gives you specific legal rights and you may have other rights which vary from state to state. This warranty applies in the United States and may vary in other countries.

© 2014 Charles & Colvard, Ltd., All Rights Reserved.